Site Terms of Business & Data Protection Statement

Funding Solutions terms of business

a. Data Protection Act 1998 & Legal Information

Privacy Statement and the Data Protection Act 1998

We will treat all your personal information as private and confidential (even when you are no longer a customer), except where disclosure is made at your request or with your consent or where we are required by law to disclose. We will hold your details for a minimum of 6 years.

Funding Solutions will use your information for the purposes of administration, to source your financial products marketing, customer services, analysing your purchasing preferences and customer profiling.

We may search the files of credit reference agencies who will record the search. This information may be shared with credit grantors and used for credit decisions and fraud prevention.

We will also provide your information to relevant third parties such as mortgage lenders and the providers of other financial products in order to achieve your various requirements. Except where Funding Solutions is required to disclose by law, we will treat all your information as confidential, even when you are no longer a client and (unless we are required to do so by law) will not disclose any such information except where a disclosure is made at your request or with your consent.

Where necessary you consent to our processing data that is defined as sensitive by the Data Protection Act such as data relating to your health or offences for the above purposes. You also consent to our transferring your information to countries that do not provide the same level of data protection as the UK , if necessary for the above purposes. In order to provide certain online services to you, we may transfer your data to countries or territories outside of the EEA (European Economic Area) that may not provide the same level of protection as within the EEA. Funding Solutions, its agents and sub-contractors will apply appropriate technical and organisational measures against the unauthorised processing of personal data and against accidental loss of, or damage to personal data. By providing your data you agree to your data being used and transferred as stated above.

In respect of the provision of illustrations for financial products, such as term assurance or insurance, data provided by you may be electronically forwarded to selected online quotation providers, who may use this to obtain personal illustrations of the cover available, from a panel of providers.

For marketing purposes we may share your information with other companies within the same group and agents, we or they may wish to contact you by mail, telephone, email or fax with offers of goods or services or forthcoming events which may interest you. If you do not wish to be contacted for marketing do not opt in to our marketing database.

If you do not wish to receive information on other products and services, please write to: The Data Protection Officer, Funding Solutions, PO Box 418, 14A Bar Street, Scarborough , North Yorkshire, YO11 9AW.

Funding Solutions maintains business records for a minimum period of seven years. You have the right to ask for a copy of your information (subject to a £10 fee). Please write to: The Data Protection Officer, Funding Solutions, PO Box 418, 14A Bar Street, Scarborough , North Yorkshire, YO11 9AW.

We may obtain data and information by using cookies. A cookie is a piece of software that is placed on your computer's hard drive. A cookie helps analyse web traffic or lets us know when you visit a particular web page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete files that contain cookies - those files are stored as part of your Internet browser.

b. Terms of Business Agreement

1. General

1.1 Funding Solutions is a trading name of T & A Labuschagne Partnership.

T & A Labuschagne Partnership and Funding Solutions' Registered Office is at PO Box 418, 14A Bar Street, Scarborough , North Yorkshire, YO11 9AW. Funding Solutions is authorised and regulated by the Financial Services Authority (FSA reg. 302248).

1.2 Funding Solutions offer a range of financial planning services. This Terms of Business sets out: the general terms and condition that apply; how we perform these services; and our charges.

1.3 We shall conduct our relationship with you at all times in accordance with these terms of business. We shall be entitled to any fees or commissions under these terms of business once you have consented to them, subject to any rights you may have to cancel the agreement (see section 14).

1.4. In these Terms of Business references "we" "us" and "our" shall mean Funding Solutions as providers of this service. References to "you" and "your" means you as the recipient of this service.

2. Regulatory Status

2.1 We are authorised and regulated by the Financial Services Authority (FSA).

2.2 The Financial Services Authority is the principle regulatory body for Financial Services in the UK . They can be contacted at

The Financial Services Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS

Tel: 020 7066 1000
Or by visiting their website http://www.fsa.gov.uk/contact

3. Mortgages

3.1 Funding Solutions offer mortgage advice from the whole of the market.

3.2 We will advise you and make a specific personal recommendation as to which mortgage is most suitable for you.

4. Life insurance

4.1 Funding Solutions offer advice from a limited number of insurance undertakings.

4.2 We will advise you on non-investment life insurance contracts* and make a specific recommendation in relation to which is the most suitable for you.

* Non investment contracts are insurance policies that only pay out on death, incapacity or injury, sickness and infirmity. A plan that has a term of more than 10 years and ends after the life insured is 70 years old is not a non-investment contract.

4.3 We only make recommendations on policies from a restricted list of companies that we have assessed as being financially strong.

4.4 We do not make recommendations on any Insurance Policy that relies on investment returns to do its job.

4.5 We do not make recommendations on any policy that would require the claimant to make investments for it to achieve its purpose.

4.6 We do not normally give advice on plans that extend beyond the term of the mortgage or into retirement.

5. Our remuneration

5.1 Funding Solutions may receive a marketing allowance from Mortgage lenders. We will confirm the amount to you in writing before you take out your mortgage. Any fees payable by you, in connection with your new mortgage, will be shown on each product illustration. Please note that these fees exclude any legal fees you may have to pay and we recommend that you ascertain what these fees may be prior to taking out your mortgage.

5.2 Funding Solutions will also charge a fixed Advice and Processing fee of £199.00, payable on completion.

5.2 If it is proposed that we should be remunerated on a fee-paying basis only, we will agree its basis in writing with you before carrying out any chargeable work. Any broker fee agreement we may issue to you is deemed to form part of these Terms of Business.

5.3 Unless agreed otherwise (see 5.2 above), we will derive our income from commission paid to us by the companies with which we place your business. In the case of regulated collective investment schemes, investment trust savings schemes and life policies (including pension products unless they are defined benefit pension schemes or pension fund management policies) you will receive written details of our commission or remuneration and we shall tell you the amount payable to us.

6. Communicating

6.1 We will be glad to advise you at any time but, unless specifically requested to do so, we will not carry out a review of any of the investments or products that you have already taken out or that we have arranged on your behalf.

6.2 At our discretion and unless we hear from you to the contrary we may telephone you from time to time between the hours of 9am to 9pm without your further prior consent to such contact.

6.3 All cheques, documents of title etc will be sent by post to your last known address and shall be sent at your own risk. We will not be responsible for lost documents or any consequences that may arise from any error or failure of the postal system. First class mail will normally be used.

6.4 You may communicate with us by writing, phoning or sending an email to our head office. There is no additional charge.

7. Compensation

7.1 If you make a valid claim against us in respect of the mortgage, investments or insurance we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme; details of the cover provided by the Scheme are available on request. Further information is available from the FSA and the Financial Services Compensation Scheme.

8. Verifying identity

8.1 We are required to verify your identify in accordance with the Criminal Justice Act 1993 and the Money Laundering Regulations. This will be required at the outset of our dealings with you and we will not submit an application for a mortgage or term assurance policy of other financial product until such verification has been obtained.

9. Your investments, policies and legal documents

9.1 All investments will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all documents showing ownership of your investments as soon as practicable after we receive them. Where a number of documents of title are involved we will await arrival of all of them before sending them to you.

9.2 All cheques, documents of title, etc, may be sent by post to your last known address. We will not be responsible for lost documents or any consequences that may arise from any error or failure of the postal system.

10. Your money

10.1 We do not handle client money in respect of Life Assurance, Pensions and Investments. We cannot accept any cheques payable to ourselves, or cash; the only exception relates to fees, as described in 5 above.

11. Law

11.1 The law governing this agreement both before and after completion is the law of England and Wales .

11.2 We normally require our clients to give us instructions in writing, to avoid possible disputes, but we shall be entitled, at our sole discretion, to act upon your oral instructions. We can refuse your instructions at our discretion.

11.3 We may vary the terms of this agreement by writing to you at your last know address. Proof of delivery to this address will constitute proof of notice being served.

11.4 These terms of business represent our understanding of the law and our terms of business at 01 /04/2005. They are valid on that date.

12. Language

The contract is in English and communication between us will be in English.

13. Taxes

13.1 Other taxes or costs may exist which are not paid through us or imposed by us.

14 Cancellation

14.1 Funding Solutions will not make any charge or apply a penalty if you cancel the contract. You must pay for any transactions initiated prior to termination at your express request and a due proportion of any fees applicable.

15. Termination

15.1 Subject to point 15.2, you or we, may terminate this agreement at any time, without notice period.

15.2 Notice of termination by you must be given in writing to our head office. The agreement will terminate upon our receipt of such notice. Proof of posting will not constitute proof of delivery.

15.3 Notice of termination by us must be given in writing to you. We will normally send such notice by post to your last known address.

15.4 Termination of the agreement is without prejudice to the completion of any transactions initiated prior to receipt of such notice. Existing policies, investments and loans will be unaffected.

15.5 These terms of business will automatically terminate should you die.

15.6 These terms of business have no minimum period during which they must remain applicable.

c. Complaints Procedure

What to do when we don't get it right.

We always aim to provide excellent customer service and when that doesn't happen we want to know why. Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this.

We have a formal complaint procedure, which is outlined below:

Please either:
Discuss your concerns with staff at your local branch, agency or operational site.

Write to us at our address below. We will acknowledge your letter by close of business the following day and provide you with a contact name and expected date of reply.

Funding Solutions
PO Box 418, 14A Bar Street, Scarborough , North Yorkshire, YO11 9AW.

E-mail us via our contact us form.

If, for whatever reason, you do not accept our decision you can then refer your case to the appropriate Ombudsman or Arbitrator.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800
Fax: 020 7964 1001
Email:enquiries@financial-ombudsman.org.uk

To commence your application either call us on freephone 0800-5285227 or
alternatively submit your enquiry using our enquiry form, providing as much information as possible about your transaction.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Site Terms of Business & Data Protection Statement

Funding Solutions is a trading name of T & A Labuschagne Partnership and has its registered office at PO Box 418, 14A Bar Street, Scarborough , North Yorkshire, YO11 9AW.
T & A Labuschagne Partnership is authorised and regulated by the Financial Services Authority (FSA, registration number 302248). The FSA does not regulate personal loans or non-regulated mortgage contracts. Some Buy to Let mortgages are regulated by the Consumer Credit Act (CCA).
Calls to Funding Solutions may be recorded for training and monitoring purposes. Loans subject to status, type and value of property. Insurance may be required. Minimum age 18. This site is only directed at persons within the United Kingdom.